Commercial property work demands clarity before anything begins. Whether you're turning units across a portfolio, opening a retail space on a lease deadline, or renovating an active clinical suite, it helps to understand how your contractor operates. Below are the questions property managers, asset managers, and practice owners ask us most often.
General Questions
Service area, credentials, and how we work
Q: What areas do you serve?
A: We serve commercial properties throughout Metro Atlanta including Sandy Springs, Dunwoody, Roswell, Alpharetta, Johns Creek and Peachtree Corners
Q: Are you licensed and insured?
A: Yes, we carry full general liability coverage, and a certificate of insurance is available on request. Projects requiring permitted general contracting are performed under licensed GC oversight, including permit management and inspection coordination.
Q: Who handles permits and inspections?
A: We do. Permitting and inspection coordination are managed under licensed GC oversight, so you have one team accountable for the approvals as well as the work.
Q: Do you self-perform the work or use subcontractors?
A: We deliver projects through a vetted network of trade partners that we coordinate and supervise directly. You deal with one accountable point of contact rather than managing multiple trades yourself, that coordination is the core of what we do.
Q: How do we add Twenty Eight Construction to our approved-vendor list?
A: Email us and we'll send our certificate of insurance, W-9, and any documentation your onboarding process requires. We're glad to complete vendor packets and prequalification forms.
Q: How does pricing work?
A: We start with a walkthrough of the space, then provide an itemized proposal covering scope, materials, schedule, and cost so you can see exactly what's included before committing.
Q: How quickly do you respond to an enquiry or work order?
A: We respond to enquiries within one business day. For active clients, work-order response times are set as part of the service agreement so expectations are clear on both sides.
Q: How do we get in touch?
A: Use the contact form on this site or email us at info@twentyeightconstruction.com. Send over the property, scope, and timeline, and we'll follow up to schedule a walkthrough.
Healthcare & Medical Office FAQ
Infection control, compliance, and work around live clinical operations
Healthcare construction leaves no room for improvisation, patient safety, air quality, and code compliance are non-negotiable. Here's how we approach medical and dental office work, with licensed GC oversight on every permitted project.
Q: Can clinical spaces be renovated without shutting down daily operations?
A: Yes. We build phased work plans around your schedule, use low-noise and low-vibration methods where practical, and perform disruptive work after hours or on weekends, so patient care and administrative operations continue while construction proceeds.
Q: How do you control dust and airborne contaminants during medical renovations?
A: Medical work is performed under ICRA (Infection Control Risk Assessment) protocols: sealed containment barriers, negative air pressure with HEPA filtration, sticky-mat entry zones, and controlled site access and keeping dust, microbes, and odors isolated from patient care and sterile areas.
Q: Do your trade partners follow ICRA protocols on site?
A: Yes. Every trade partner working in a clinical environment is held to ICRA requirements, PPE standards, and the site entry and exit procedures agreed with your facility, and we supervise compliance throughout the project.
Q: How do you coordinate with our compliance and inspection requirements?
A: Work is carried out under licensed GC oversight and reviewed against applicable state health codes, building codes, and ADA accessibility requirements. We coordinate with your facility's infection-control and compliance leads from planning through final inspection, with internal quality checks before any official inspection.
Q: What kinds of medical spaces do you work on?
A: Medical and dental office build-outs and renovations, clinical suite fit-outs, exam and treatment room upgrades, tenant improvements in medical office buildings, and ongoing facility maintenance for healthcare properties.
Retail & Commercial FAQ
Protecting foot traffic and hitting lease deadlines
For retail landlords and commercial property teams, delays cost rent. We structure our work to keep neighboring tenants trading, meet opening deadlines, and return space to the market quickly.
Q: Can tenant build-outs and renovations be completed outside business hours?
A: Yes. We routinely schedule demolition, structural work, and other high-noise activity for evenings and weekends so neighboring retailers keep normal hours and customer traffic is undisturbed.
Q: What's included in a white-box reset?
A: A white-box reset returns a vacant bay to a clean, code-compliant space ready for broker tours, typically drywall repair, floor preparation, baseline lighting and electrical updates, HVAC verification, and fresh paint, so the unit shows well and leases faster.
Q: How do you keep projects on track for lease commencement and opening dates?
A: We build the schedule backwards from your commencement or opening date, then coordinate trades, material lead times, and inspection milestones against it , with regular progress updates so you always know where things stand and any risk to the date is flagged early.
Q: How do you handle exterior and facade work at an active shopping center?
A: We separate work areas from the public with clear safety barriers, covered walkways, and organized staging zones, so exterior upgrades proceed while the center stays open, safe, and accessible to shoppers.
Q: Do you provide ongoing maintenance for retail properties?
A: Yes. Alongside build-outs and renovations, we handle ongoing repairs and work-order response for retail and commercial properties across Metro Atlanta.
Multifamily FAQ
Turn efficiency and portfolio upkeep
In multifamily, vacancy loss and resident satisfaction drive returns. Here's how we support owners and operators with unit turns, common-area work, and maintenance backlogs.
Q: How quickly can you complete unit turns?
A: Turn time depends on scope; a cosmetic reset moves far faster than a full kitchen and bath renovation. We work to a standardized, scheduled process with trade partners lined up in sequence so units return to rent-ready condition without avoidable downtime.
Q: How do we track progress across multiple properties?
A: We provide photo documentation and milestone updates as work progresses, so regional and off-site managers can see the condition of each unit without needing to visit.
[Client to confirm what tracking/reporting we actually offer before this goes live — the current draft referenced a cloud-based real-time system.]
Q: Can you help clear a work-order backlog?
A: Yes. We work as an extension of your property management team, coordinating access through your leasing office, keeping job sites clean, following resident conduct standards, and restricting noisy work to reasonable hours to protect resident satisfaction.
Q: How is multifamily work priced?
A: We provide itemized pricing based on your property's standard finish packages, so budgeting and forecasting across a portfolio stay predictable.
[Client to confirm whether we offer standardized menu pricing — the current draft claimed fixed-rate menu pricing.]
Have a question about your next project?
Tell us about your property, scope, and timeline, and we'll follow up to schedule a walkthrough or put together an itemized proposal.
Insured • Licensed GC oversight • COI available on request • Serving Metro Atlanta